Effective date: September 30, 2026
Current payment and refund availability
Wan4AI.net accepts credit-pack purchase requests by email. Automated checkout is not currently available, so support confirms the pack, price, payment instructions, and credit delivery before a purchase is completed.
Refund terms for credit-pack purchases
Before payment, support will identify the credit pack, price, payment method, and applicable refund terms by email. Unless different terms are confirmed before payment, a first purchase may be refunded when a request is made within seven days and none of the purchased credits have been used.
Payments that may qualify for a refund
Duplicate charges, incorrect charges, and paid services that cannot be delivered because of a verified technical failure may qualify for a full or partial refund. Requests will be reviewed using the payment record and relevant service activity.
Purchases and credits that are not refundable
Used credits, completed generations, partially used billing periods, and accounts suspended for violating the Terms of Service are not refundable except where required by applicable law. Differences in creative preference or output style do not by themselves establish a technical failure.
How to request a refund
Email support@wan4ai.net with the account email, credit pack, payment record, and reason for the request. Approved refunds will be returned to the original payment method. Banks and payment providers may require five to ten business days to post the funds.
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